What is your returns policy?

Customer may raise a return/refund request within fourteen (14) calendar days after the package is updated to “Delivered”, and all items must be delivered back to us within 14 days of a refund request

All returned items should have name, address and order number inside and be returned back to

Glamhub

18 Maynard Ave 

Margate

Kent

CT95PU

If you receive a free gift with your order and return any of the items the free gift must be returned too. If it is not returned the cost of the free gift will be deducted from your refund.

• All items must be unworn with tags.
• Be unwashed
• Have all labels attached
• Be unused/not worn
• Have no make­up, fake tan or other marks.
• Not smelling of washing powder/smoke/perfume etc
• Shoes must be tried on indoors
• Swimwear or underwear is non returnable due to hygiene reasons
• All Perfumes must be unopened and in original packaging, any perfume that is not in original condition the refund will be regected and the customer will be given the option to have the item returned at a cost of £3.99

If an item is returned to us that does not comply with the above you will be given an option of paying a postage fee of £3.99  for the item returned to you for up to 7 days. 

All returns should be 

Where can I find my order number?

This is found on your confirmation email from us.

Can i cancel my order?

Unfortunately, once your order has been placed we are unable to cancel it, however, once you receive it you can return for a refund

I have received a faulty item?

So sorry about this! Please use the form above with picture evidence so we can help resolve the issue.

How do i track my order?

All parcels can be tracked using the EVRI website

I think i have been sent the wrong size what shall i do?

You will have received the size that was ordered. If it doesn't fit please return via the return my order page for a refund and reorder your new size online.

Why has my item been refunded?

Unfortunately, this means that the item you have ordered was no longer available.

Do you ship internationally?

Yes!

How do i return an international order?

Please return via a tracked service of your choice for a refund.

Do i need to pay customs for my international order?

Yes it is likely that you will be charged customs for your order.

Can i exchange my free gift?

Unfortunately, free gifts cannot be exchanged.